Return & Refund Policy

60-Day Money-Back Guarantee

We stand behind Jellyfit Pro with a 60-day money-back guarantee. If you are not completely satisfied with your purchase for any reason, you may request a full product refund within 60 days of your original purchase date — no complicated explanations required.

Who Qualifies

• Purchases made within the last 60 days
• Orders placed through official authorized channels (this website)
• First-time refund requests per customer account

Orders placed through unauthorized third-party resellers, marketplaces (e.g., Amazon, eBay), or other unauthorized sources are not covered by this guarantee, as we cannot verify the authenticity of the product in those cases.

How to Initiate a Return

To start the return process:

• Email us at support@jellyfit.pro
• Include your full name and order number in the subject line
• Briefly describe your experience (optional, but helpful)
• We will respond within 1–2 business days with your Return Authorization (RA) number and return address

Returning Your Bottles

Once you receive your RA number:

• Write the RA number clearly on the outside of your return package
• Ship all bottles — including empty ones — to the return address provided
• We recommend using a trackable shipping method, as we are not responsible for lost return packages
• Return shipping costs are the responsibility of the customer

Refund Processing

Once your return is received and verified, your refund will be processed within 5–7 business days. The refund will be credited back to your original payment method. Please allow an additional 3–5 business days for the refund to appear on your statement, depending on your bank or card issuer.

What Is Not Refundable

• Original outbound shipping charges
• Return shipping costs
• Orders outside the 60-day guarantee window
• Orders purchased from unauthorized third-party sellers

Exchanges

We do not offer direct product exchanges at this time. If you received a damaged or incorrect item, please contact us and we will arrange a replacement free of charge.

Questions?

Our customer support team is happy to help with any return-related questions. Contact us at support@jellyfit.pro and we will respond within 1–2 business days.